I am adverse to sharing personal troubles, but I would like to know if others have faced a similar situation and can offer any suggestion. On November 3 I purchased airline tickets for myself and the delegation going with me to Peru. Since I am returning on a different date, I purchased my ticket separately. All this is done by phone with a live person. I've done it a few times in the past, but this time I hit a snag:
When I look at my bank account a few days later, I discover I have been double booked. I call the booking agency and they inform me the airline has my money and I have to call them. I call the airline and they offer me a credit for a future flight. I plead that I need the money now and want a refund. They tell me I have to work through the booking agency. So I call the agency back and they say they will work on it but it may take a few weeks. Five weeks have passed and I am still in suspense about the money. This not only affects me, but people in Peru who I want to help.
Have you experienced something similar from a booking agency or an airline? Do you have any suggestion for me?
When I look at my bank account a few days later, I discover I have been double booked. I call the booking agency and they inform me the airline has my money and I have to call them. I call the airline and they offer me a credit for a future flight. I plead that I need the money now and want a refund. They tell me I have to work through the booking agency. So I call the agency back and they say they will work on it but it may take a few weeks. Five weeks have passed and I am still in suspense about the money. This not only affects me, but people in Peru who I want to help.
Have you experienced something similar from a booking agency or an airline? Do you have any suggestion for me?
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